Open position
Inbox Manager
You are the first human contact after a campaign has done its job. Self-employed, independent professional.
- Arrangement
- Self-employed
- Commitment
- Full time
- Where
- Remote, or in Tirana (Downtown One)
Applications for this position are closed.
The role
We are not looking for someone who answers emails out of habit. We are looking for someone who reads a contact in ten seconds, understands where they are in the journey and knows what to write to bring them to the call.
You are the first human point of contact after a campaign has done its job. You reply on behalf of the partner, in their tone, and book the meeting directly in their calendar. You are not the one who closes the deal, but without your work nobody gets to close anything.
You work on two channels together, email and LinkedIn. Replies are classified by automations: they reach you already sorted, with templates ready for every situation. You bring clarity, speed and the ability to find the right words to bring a contact to the call.
Contacts arrive already warmed up by the campaigns, dozens every week across several partners at once. You focus on the only thing that matters: replying well, and fast.
What you will do
- Reply to contacts coming from email and LinkedIn campaigns, within the right time window and in the right tone for each partner
- Keep the pipeline updated in real time, starting from the replies the automations have already classified
- Book qualified meetings in partners' calendars, verify the exact slot and handle reschedules and no-shows
- Forward ready contacts to the partner with the right context, coordinating with their teams
- Follow up when a contact is left pending, without leaving anyone behind
What you won't have to do
- Sell or close deals. The sales team does that; you prepare the ground
- Do cold research. Contacts already come from the active campaigns; you don't search for them
- Invent processes from scratch. Procedures, categories, reply templates and tools are already in place
Who we are looking for
- You have seriously handled communication with customers or contacts, ideally in B2B settings or in direct contact with the customer
- You write well and quickly, and can adapt your tone to different people within the same morning
- You are organised and methodical. A contact forgotten in the wrong box is a lost meeting
- You have high energy and keep the pace even when the inbox fills up all at once
- You have a VAT number and work as an independent professional
Bonuses
- You have worked with CRMs or Kanban-style pipelines before, even in other contexts
- You understand and speak English well, because we work across several international markets
Training: the first weeks in the field
We don't throw you in at the deep end. The phases are a sequence, and you move on to the next when the previous one is working.
- 01
Learning the system
Who B2Bridge is, how the pipeline works, how replies arrive already classified, the templates for every situation.
- 02
Active observation
On the live inbox, alongside someone already handling the flow. First replies written under supervision.
- 03
First replies on your own
First meetings booked by you, with daily review.
- 04
Full ownership
The assigned inbox is yours, with weekly checks. After the first month: ongoing training, review of ambiguous cases, feedback on every non-standard situation.
What you will have
- A flow of contacts already warmed up by the campaigns, across several partners at once
- Replies already classified by the automations, with templates ready for every case
- Practical tools to manage the pipeline, coordinate with partner teams and prepare replies
- A direct channel with whoever oversees the quality of replies and of the meetings booked
- A growth path towards roles with more responsibility